TERMS AND CONDITIONS

1. THESE TERMS

1.1 What these terms cover.

These are the terms and conditions on which we supply products to you.

1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3 Definitions

Customer: the person or firm who purchases the Goods from UK Composite Doors.

We: refers to UK Composite Doors

Goods: means the door and/or other articles specified in the Order Summary

Business Day: UK Composite Doors is a 24/7 online business with formal office hours of Monday to Friday 9.00 am -5.00 pm

Force Majeure Event: an event or circumstance beyond a party’s reasonable control.

Order /Order Summary: the Customer’s order for the Goods, as set out in the Customer’s online purchase order form (as submitted on the UK Composite Doors Website) or as communicated to UK Composite Doors by phone or email.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.

We are UK Composite Doors Company number 14555880.

2.2 How to contact us.

You can contact us by telephoning our Sales Team on 0330 822 1418 By writing to us at our address above, or by email to [email protected]

2.3 How we may contact you.

If we have to contact you, we will do so by telephone/text message or by writing to you at the email address.

2.4 “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order.

For any supply and fit products that we carry out the installation under UK Composite Doors Ltd, our acceptance of your order will take place after we have surveyed the installation site and we tell you that we can supply and install the product and agreed price. We will provide you with an email Confirmation of Order, at which point a binding contract will come into existence between you and us. If there is any inconsistency between these terms and our Confirmation of Order, the Confirmation of Order will prevail. On making payment you are bound by these terms and conditions.

For supply only, once you have paid, that is acceptance of the order, at the agreed price. Product/s for supply only go straight into manufacture and do not require approval after payment. At this stage, the order is sent directly to the manufacturer, and any amendments can not be made at any point, and refunds are not accepted. The product/s are custom-made products and waive any right to change or cancellation once payment is made and the order is placed.

3.2 If we cannot accept your order.

If we are unable to accept your order, we will let you know. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a condition that you have specified. We do not offer compensation for cancellations at our request in any circumstances at any length of time in the process.

3.3 Your order number.

We will assign an order number to your order and provide it to you when we send our Confirmation of Order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures.

The images of the products on our website and other marketing material are for illustrative purposes only, are computer-generated, and do not form part of our agreement. We cannot guarantee that they reflect the colour of the products that will be delivered to you. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Changes in lighting will affect how our products appear. Your product may vary slightly from those images.

4.2 Making sure your measurements are accurate.

Supply only contracts or “agreed sizes”. If we are making the product to the measurements you have given us, you are responsible for ensuring that these measurements are correct. We strongly recommend that you allow one of our surveyors to inspect your property to confirm measurements and specifications of the products, and that you use our professional in-house installation service. We do not accept liability for any fault caused by any error or omission by you having undertaken any installation yourself or through a third party, and you will be liable for any costs arising from you having provided us with incorrect measurements or specifications to us.

5. QUALITY OF OUR PRODUCTS

For a full breakdown of the warranties on our range of products, please see the separate Warranty documents.

(a) We follow guidelines set out by the Glass and Glazing Federation (GGF) and FENSA for quality and clarity of glass and these guidelines are deemed to be included in our Agreement.

(b) Sealed units containing at least one piece of 8mm glass or sealed glass units over 180KG are not covered by the domestic glazing visual guidelines; these are covered under commercial visual standards.

(c) Flex or deflection in glass units is to be expected, and even instances of 30mm – 50mm of deflection is deemed safe and normal for some larger glass units. We will not be at liberty to replace defective glass units unless it is agreed with our supplier that the unit is beyond the normal or safe standards.

(d) Insert panels within our doors are covered by a 1-year guarantee. They need to be frequently cleaned with the panel surface receiving warm soapy water (washing up liquid is suitable) and wiped dry softly with a soft cloth.

(e) Stainless steel products are guaranteed for 10 years, provided you clean and maintain them according to our recommendations. See clause 8.2(c) below.

(g) Where the products we install are replacement doors and/or windows, an insurance-backed guarantee may be provided. This will cover glass sealed units for a period of 5 years and any moving parts for a period of 2 years. Any Frames and door panels will be covered for 10 years. 

(h) When replacing glass units under guarantee, we will do so on a like-for-like basis. If an exact replacement is no longer available, we will supply the nearest equivalent available. Due to the natural coatings changing from time to time, there may be shade or colour variations in replacement units.

(i) Our guarantee does not cover the cost of specialist handling or lifting equipment needed to replace products under guarantee in cases where the need arises because access to the site has become more difficult since installation, or if specialist handling or lifting equipment was used during the original installation. 

(j) Powder Coating – Our powder coated products (excluding pressings & trims), are guaranteed for a period of 10 years for paintwork, against fading or corrosion. See 5.1(q) & 5.1(r) for marine environments. We follow the guidelines set out by Qualicoat (15th edition) for the quality of our powder coating.

(k) We use RAL ‘Classic range’ codes to identify colours used in paint. RAL codes can be the same across different manufacturers and there may be shade or colour variations. We can provide samples of our RAL colours; however, these may also have subtle variations from the actual final product and are indicative only. When trying to match up to other products supplied by third parties, we cannot accept liability if the RAL code is of a different shade.

(l) We do not cover paint quality on the internal section of the profile, which cannot be seen when the product is in a closed position.

(m) We guarantee powder-coated products for 5 years against fading and or corrosion when products are installed between 500m and 5.6km from high-tide saltwater environments, providing a marine-grade finish has been specified. This does not cover pressings or trims.

(n) When we are installing powder-coated products within 500 metres of the high-tide saltwater line, we cannot guarantee the powder-coated material because the salt air is more corrosive. It will be the client’s responsibility to inform We of the site’s specific location at point of enquiry, We can then let the client know of any such terms applied to the guarantees.

 

(o) We cannot guarantee the colour or paintwork quality of the thermal break (plastic polyamide between aluminium sections), which can be susceptible to colour change, paint flaking over time or lack of powder coating during the paint finish. The colour or paintwork on the thermal break cannot be altered post powder coating.

 

(p) It is your obligation to regularly maintain and clean the stainless-steel elements of products supplied to you, to maintain their appearance. A lightweight cloth or nylon brush should be used. At no time should any scouring brush or abrasive be used on any product as this may damage or scratch the stainless steel.

 

(q) Where stainless steel is sited near to the sea or in an area where there is heavy atmospheric dirt and or traffic film should receive more regular cleaning, otherwise brown staining may appear on the stainless steel.

 

(r) If regular cleaning is not carried out, our quality guarantee will be void. Dependent on the product, it is possible that the discoloured stainless- steel item cannot be replaced, and the complete product would need to be replaced to restore the original appearance. In these circumstances we will only be able to replace the product on payment of the prevailing market price.

 

(s) When products are purchased on a supply only basis, locking mechanisms and hinges, and other moving parts, are guaranteed for 12 months from the date of delivery from the manufacturer. Cosmetic deterioration of handles, letter plates, and other fittings. Due to normal wear and tear is not covered by our guarantee.

 

(t) We will replace or repair (at our option) any faulty components and remedy any labour faults, for a period of 6 months from installation, provided that the customer has not amended the work carried out by us. 

 

(u) If we reasonably consider that defects have arisen through failure to maintain the product by your product manual, we reserve the right to charge you a call out and labour fee together with the cost of replacement components required.

 

(v) We accept zero tolerance for steel deflection. If we reasonably consider that defects have arisen through deflection of steelwork above our products, then we reserve the right to charge you a call out and labour fee together with the cost of replacement components required.

 

6. LIFTING, HANDLING & ACCESS EQUIPMENT

6.1 You should notify us when ordering if a crane or lifting equipment is needed. Our quotation excludes these costs unless agreed in advance. We cannot confirm lifting costs. If required, we’ll agree on the cost with you before finalising the order.

 

6.2 We accept no responsibility for lifting and/or handling equipment used to move or install our products, unless it belongs to us or has been hired by us.

 

6.3 We accept no liability for any damage caused to our products by using lifting and/or handling equipment.

 

6.4 We may hire access equipment on your behalf, this includes but not limited to mobile tower scaffolding. This equipment may be hired before the installation takes place and off-hired after the installation team leaves the site. It is the responsibility of the client to ensure the equipment is kept safe and secure during periods of time that We are not on site.

 

6.5 We reserve the right to charge back to you any loss or damages of hired equipment we may occur from third party hire companies.

 

7. CHANGES TO YOUR SITE OR BUILDING AFTER SURVEY OR SPECIFYING THE SIZE OF THE PRODUCTS

7.1 When we carry out our survey, we measure the size of the openings into which our products are to be installed, so that we can make our products to fit.

 

7.2 Where you are carrying out building work that affects the installation it is your responsibility to ensure that you construct the openings to suit the products you order with us, as advised in the survey information provided to you.

 

7.3 It is your responsibility to provide any important survey information to your contractors to ensure any preparation works are completed prior to our installation visit, if a failed installation should occur you may be charged see clause 11.10.

 

7.4 Where we conduct a survey, but we are not installing the products, you must be with the surveyor whilst taking the measurements and sign off the agreed measurements for manufacture. We will not take responsibility for measurements taken after the survey, where we are not installing the products. Any measurements taken for supply only and not signed off cannot be put into production.

 

7.5 Where we conduct a survey, but we are not installing the products, UK Composite Doors is not liable for the Installation.

 

8. GUARANTEE CLAIMS

8.1 All guarantee claims should be notified to us in writing at [email protected]. You should do so promptly and in any event within 7 days of noticing the problem.

8.2 All warranties and guarantees are given subject to the following conditions:

(a) We must have received full payment for the products.

(b) In respect of the warranties at 5.1(a), 5.1(b) and products with stainless steel fittings, we must have installed the Goods, and in respect of the other warranties, either we or a professional installer must have installed the Goods following the manufacturer’s recommendations.

(c) You must have used and maintained the products in accordance with the manufacturer’s instructions (Operating and Maintenance Guide) where supplied, and not altered the Goods.

(d) We shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by you.

(e) We shall be under no liability in respect of minor imperfections or cosmetic deterioration, caused by normal wear and tear, or environmental factors.

8.3 You should seek advice from us before attempting to attach devices or fittings (such as a home alarm) onto or around products.

8.4 All warranty claims should be notified to us in writing; such notice should be given promptly and in any event within 7 days of the claim becoming apparent.

8.5 The above warranties are in addition to your legal rights in relation to services which are not carried out with reasonable skill and care or which otherwise do not conform with these terms. Where you are entering into this Agreement as a domestic and private consumer, advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8.6 These terms apply to any replacement products we supply to you in the unlikely event that the original products do not conform with these terms.

9. TRANSFER AND EXTENSION OF PRODUCT GUARANTEE

9.1 Your product guarantee is transferable on sale of your property to the new owner upon receipt of proof of the property transfer and payment of our prevailing charges detailed below; all transfers are subject to a site inspection to confirm the product has been maintained properly. Once signed off, the new user will receive a maintenance guide and maintenance pack. In line with GDPR written permission from the existing guarantee holder will be required.

Charges for guarantee transfers are wholly dependent on the total contract value.

£250 +VAT – Site inspection charge (On all transfers)

£350 +VAT – Contract value £0 – £9,999.99

£700 +VAT – Contract value £10,000.00 – £24,999.99

£1250 +VAT – Contract value £25,000+

9.2 When your product guarantee expires, you may be able to extend it after we have carried out an inspection and service of the product. Please contact us for further Information.

 

10. OUR RIGHTS TO MAKE CHANGES

10.1 Minor changes to the products.

We may change the product without notice:

(a) to reflect changes in relevant laws and regulatory requirements; and

 

(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

 

10.2 More significant changes to the products and these terms.

If we have to make significant changes to these terms or the product, we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

 

11. PROVIDING THE PRODUCTS

11.1 Delivery costs.

The costs for delivery are included in the price that we confirm to you when we issue with Confirmation of Order.

11.2 When will we provide the products?

During the order process, we will let you know when we will provide the products to you which are usually 1-4 weeks for composite doors, 2-6 weeks for aluminium products and 3-6 weeks for all windows and other products.

11.3 Force Majeure / Delay or Failure to perform

(a) Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. For example, but not limited to acts of God, war, strikes, lockouts, flood, fire,  breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, resulting in the failure of third parties to deliver Goods in such circumstances the Supplier shall be relieved of its obligations and liabilities under such agreement for as long as such fulfilment is prevented.

(b) If the period of delay or non-performance continues for three (3) weeks, the party (customer) not affected may terminate this Contract by giving one (1) week written notice to the affected party.

(c) If an event outside our control delays our supply of the products then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

11.4 If you are not at home when the product is delivered.

You will be notified of a delivery date. If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises. Please contact us to rearrange delivery. Please note that there may be a charge for re-delivery.

11.5 Restricted Access.

Our products are heavy and may be delivered on a large vehicle, so it is important that you advise us of details of any restricted access (e.g. narrow drive/overhanging trees/uneven surfaces such as gravel or cobbles and parking restrictions etc.) before delivery so that the most suitable delivery vehicle can be used for your delivery. If you do not provide such information to us, we may not be able to deliver the product to the address given to us by you and the product may have to be returned to our premises, in which case you may have to pay our reasonable charges for storage and/or rearranged delivery.

11.6 Parking Charges.

If you live in an area with restricted parking, please be advised that it is your responsibility to provide a permit or a parking space for our installation teams or pay for parking during the installation period.

11.7 Installation appointment cancellation/ postponement.

If you wish to postpone your installation from a previously agreed date, we must receive 7 full working days’ notice that you wish to abort the installation; otherwise, we reserve the right to apply cancellation charges.

11.8 On-site attended failed installation.

If We attend your site and for whatever reason we cannot install your products on the scheduled installation date then we reserve the right to charge a failed installation charge, this charge will be calculated considering any significant factors and costs that We may incur. Where a failed installation takes place, the failed installation charge & any final balance due is required to be paid in full before our reattendance.

11.9 Lintels / steel support.

During installation we may find that lintels/ support is missing or inadequate, when this occurs it is your responsibility to install correct supports as per building regulations. We may have to pull off site in these circumstances and cannot be held liable for any delays in returning once the building works have been completed.

11.10 Brickwork removals by We.

Where we remove brickwork as part of our installation, we do not cover any electrical or plumbing works to accommodate the installation. We does not cover the replacement of skirting boards or making good any flooring or floor covering.

11.11 Alarm & other cables.

We cannot take any responsibility for any disconnection or reinstallation of any cabling running into or through an aperture.

11.12 Internal and external finishings.

Any internal or external finishings including but not limited to render, plaster and painting are not the responsibility of We unless specified in writing on the survey report. Any making good works are the responsibility of the customer. When We do make good internal or external finishings, these are not covered by any part of our guarantee.

11.13 Snagging / remedial visits.

We may require access after the initial installation to complete remedial or snagging visits to complete installations. During these visits, We will need reasonable access on site but we will confirm appointments with you prior to attendance.

11.14 Weather tightness after installation.

We will where possible make your product weather tight, however, our products normally form a small part of a larger project and external finishings by others may be required to completely seal in our products. These finishing include but are not limited to render coatings, claddings, external patios & drainage systems. Where we install a damp proof membrane this needs to be turned up 90 degrees by a third party before the internal floor finishings are laid to complete the tray.

11.15 Render coatings / claddings after installation.

Where you are having render coatings or claddings after our installation, we will leave the products with a foam finish instead of silicone. During the time between installation and external finishing your products may not be weatherproof see 11.16 and We cannot be held liable for ingress of water.

11.16 Testing vs real life performance.

The determination of design wind pressure and the performance under test are an indication of suitability of products for the intended location. They do not guarantee complete airtightness or that leakage will not occur in unusual extreme weather conditions that may be experienced. For example, it is possible that windows may leak during a prolonged spell of driving rain caused by a storm. This does not indicate that the products are not fit for the location. It is not unusual to see water within the channels of a window or door frame. The provision for drainage of water is designed in such a way that sometimes water will be visible as it passes through the drainage system to the exterior face. The use of trickle vents may cause a slight draft, and in some extreme weather events, water ingress is possible.

11.17 Scaffolding.

Scaffolding must be removed from site prior to installation unless agreed with one of our surveyors or site managers. Failure to do so may result in the installation being aborted and an installation charge being applied.

11.18 During Installation.

You will need to ensure that there are no other tradesmen working in the direct vicinity of the doors during the installation. This ensures that your order is installed safely and that no damage occurs to your order by a third party, during this time.

11.19 Site cleanliness and access.

We will require the site to be in a safe condition with good access for our installation teams to install the products, you are responsible for ensuring there is clear access to all the openings we are installing products into.

11.20 Unloading – supply only customers & delivery to site customers.

Where we have agreed to deliver the products they will be placed at the nearest safe point to the delivery address. This may be on the drive or kerbside. Unless we agree otherwise, it is your responsibility to arrange for someone to be at the delivery address with suitable handling equipment when the product is delivered. If you do not, the product may have to be returned to our premises and you may have to pay our reasonable charges for storage and/or rearranged delivery. Any missing items must be reported to We Operations team immediately.

11.21 If you do not re-arrange delivery.

If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect it from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 13.2 will apply.

11.22 When you become responsible for the product.

The product will be your responsibility from the time we deliver the product to the address you gave us, or you, or a carrier organised by you to collect it from us.

11.23 When you own goods.

You own a product once we have received payment in full.

12. YOUR RIGHTS TO END THE CONTRACT

12.1 You can always end your contract with us for supply of a product before it has been manufactured.

As the majority of products (doors) are bespoke and are manufactured in accordance with the customer’s instructions, any notification to UK Composite Doors intended cancellation is a circumstance where “time is of the essence“ as in the majority of cases manufacture of the product commences within a maximum of 1 working day of placing of the order. I.E If cancellation is requested at any point up to 1 day after placing of the order and manufacture of the product/s has commenced, there can be no refund of any monies paid except in exceptional circumstances which will be at the discretion of UK Composite Doors.

In order to cancel your order, we require you to confirm immediately in writing by forwarding the required cancellation notification via email to us at [email protected]

Please reference your surname and postcode in all correspondence.

The only circumstance under which UK Composite Doors will consider a refund for cancellation is one where UK Composite Doors are for any logistical reason unable to manufacture the product i.e Force Majeure as described in clause 11.3

Note this does not include erroneous information or changes of choice on the part of the Customer, which, if not notified before manufacture has commenced, in which case there will be no refund.

Where a customer notifies UK Composite Doors of a cancellation within the prescribed time and before manufacture has commenced, such cancellation will be subject to the noted conditions in respect of any applicable refund:

– If the customer erroneously orders a standard door and wishes to cancel as a fire door is required the cost of the original door will be offset against the fire door.

– If the customer lives in a conservation area and has innocently or otherwise proceeded with the order – there will be no refund of the cost of the door should any third party at some later stage object to the installation.

Where a customer places an order for a product and subsequently after manufacture has commenced discovers/is advised of any constructional issue that will prevent /delay the installation by a third party for example but limited to:

– The absence of a lintel.

– the presence of electrical wires, gas or water pipes that require repositioning.

Subject to the payment of an agreed management/handling/storage fee, request that the product be held pending delivery – the maximum allowed time for such delayed delivery will be by agreement – should the customer default on this agreement there will be no refund of the original cost and the supplier will treat the product as a stock item to be offered for third party sale.

You may contact us to end your contract for a product at any time before you have paid for it and we have delivered it, but if you end it without good reason, you are likely to have to pay us compensation, as described below. You always have rights where a product is faulty or misdescribed (see clause 15).

12.2 What happens if you have good reason for ending the contract?

If you are ending the contract for a reason set out at (a) to (b) below the contract will end immediately and we will refund you for any products which have not been provided. We reserve the right to deduct from any refund any incurred admin, site survey or material costs that the company may have already incurred. The reasons are:

 

(a) We have told you about an upcoming change to the product or these Terms which you do not agree to;

 

(b) There is a risk that supply of the product may be significantly delayed because of events outside our control.

12.3 What happens if you end the contract without good reason?

In line with the Consumer Contracts Regulations 2013 for bespoke products, if you are not ending the contract for one of the reasons set out in clause 12.2, then the contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract. If we have manufactured your bespoke product when you end the contract, we will find it very difficult to sell your product on the open market for an amount that comes close to compensating us for our losses. Where the contract is ended without good reason, we will investigate each case on its own merit but may look to seek up to 100% of the order value.

13. OUR RIGHTS TO END THE CONTRACT

13.1 We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

 

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products made to your order;

 

(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

 

(d) you do not, within a reasonable time, provide us with the information necessary for us to redeliver the products to you, as set out in clause 11.23.

 

13.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 13.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. Such compensation will include any loss we suffer in reselling the products, together with storage, interest and other costs that we incur.

14. IF THERE IS A PROBLEM WITH THE PRODUCTS

14.1 How to tell us about problems.

If you have any questions or complaints about the products, please contact us. You can call us or tell us in writing using the contact details at the beginning of these terms. Missing parts, damaged parts, or products not to specification on delivery must be reported to our Operations Team within 2 working days of the delivery.

14.2 Installation of Incorrect Products

Supply Only – If you suspect that your products are incorrect you must not fit them until you have spoken to the UK Composite Doors Operations Team as your products may need to be returned to our fabricators or a Variation of Contract may be agreed. If you install products that you suspect are incorrect you are assuming responsibility and liability for those products.

Installation – If UK Composite Doors are installing your products we will not complete the installation until you have spoken to the UK Composite Doors Operations Team as the products may have to be returned to our fabricators or a Variation of Contract is agreed.

Installation using recommended installer – If a UK Composite Doors recommended installer is installing your products we will not complete the installation until you have spoken to the UK Composite Doors Operations Team as the products may have to be returned to our fabricators or a Variation of Contract is agreed.

14.3 Customer Complaints Procedure

UK Composite Doors has a GGF and FENSA approved Customer Complaints Procedure, by agreeing to these Terms and Conditions you are agreeing to follow our complaint process before posting any review so that we are offered a chance to rectify any situation. Any review that is unfounded or that has not followed our complaints procedure may cause us to take legal advice.

14.4 Summary of legal rights.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

• up to 30 days: if your item is faulty and can’t be repaired or replaced, then you can get a refund.

• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.

• If your product is services, for example installation of your products, the Consumer Rights Act 2015 says:

• you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.

• if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable.
• if you haven’t agreed a time upfront, it must be carried out within a reasonable time.

 

Products supplied by UK Composite Doors under a supply-only contract may have replacement parts delivered as supply-only. UK Composite Doors are not responsible for the fitting, servicing, or any consequential loss of supply-only products.

14.5 Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products you must deliver them back to us or (if they are not suitable for posting) allow us to collect them from you.

15. PRICE AND PAYMENT

15.1 Where to find the price for the product.

The price of the products (which includes VAT, Survey and delivery) will be provided to you by our staff when we issue a written Confirmation of Order. The £100 deposit is non-refundable if the survey has taken place or if the survey has been cancelled within 48 hours of the booking.

15.2 We will pass on changes in the rate of VAT.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

15.3 When you must pay and how you must pay.

We accept payment by debit card, Mastercard, Visa and bank transfer.  We will not charge your credit or debit card until the due date for payment. We will charge your card with:

• We take £100 deposit for the survey to be booked (depending how many openings are needed). This is non-refundable if the survey has taken place or if the survey has been cancelled within 48 hours of the booking. 
• Then we take the remaining amount of the total order, this puts the product into production. 
• When using a UK Composite Doors recommended installer, the cost of installation is paid directly to the installer.

 

15.4 We can charge interest if you pay late.

If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of Barclays Bank plc from time to time, but if the base lending rate is 0% or below, we will charge interest of 5%. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.

15.5 What to do if you think an invoice is wrong.

If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

15.7 For reverse VAT purposes

We will assume that you the customer are an end user or intermediary supplier unless you advise us in writing that you are not.

16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

16.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

 

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) which may arise out of any problem you notify to us under this condition, and we will not be held liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

16.2 When we are liable for damage to your property.

If we are providing services in your property, we will make good any damage to your property caused by us while doing so excluding internal and external finishing’s and/or decoration see clause 11.14. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

16.3 We are not liable for business losses.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17. HOW WE MAY USE YOUR PERSONAL INFORMATION

17.1 We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy Policy can be found here:

18. OTHER IMPORTANT TERMS

18.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation.

 

We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

18.2 You need our consent to transfer your rights to someone else

except that you can always transfer our guarantee, subject to payment of the transfer fee). For further details see clause 9.1.

18.3 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.4 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.5 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.